Häufig gestellte Fragen (FAQ) & Hilfe

Um Ihnen den Einkauf bei AKKUPLANET so einfach wie möglich zu machen, haben wir hier die wichtigsten Antworten zu unseren Akkus, Funkzubehör oder der Abwicklung Ihres Auftrags gebündelt. In unseren FAQs finden Sie schnelle Antworten auf die gängigsten Themen. Benötigen Sie weitere Unterstützung? Wir lassen Sie nicht allein. Wenn Ihre Frage offen geblieben ist, nehmen Sie gerne Kontakt mit unserem Kundenservice auf. Wir freuen uns darauf, Ihnen individuell weiterzuhelfen.

Frequently Asked Questions about WhatsApp

+ - Why does Akkuplanet offer WhatsApp as a way to get in touch?

For many customers, WhatsApp is the quickest and easiest way to ask a question. We use WhatsApp solely as an additional, optional communication channel alongside email and telephone.

+ - Do I have to use WhatsApp to contact you?

No. WhatsApp is entirely optional. You can contact us at any time by email or phone. There are no disadvantages if you choose not to use WhatsApp.

+ - What data is processed when using WhatsApp?

If you contact us via WhatsApp, personal data such as your phone number, profile name, message content and technical metadata will be processed by WhatsApp (Meta Platforms). This data may also be transferred to countries outside the EU. We have no control over this. For further information, please see our privacy policy.

+ - Is communicating via WhatsApp secure?

WhatsApp uses end-to-end encryption. However, you should not send any sensitive or confidential data.

+ - Why am I not receiving any promotional messages via WhatsApp?

We do not send newsletters or promotional messages via WhatsApp. We only reply to your enquiries. We will only contact you directly if you have written to us first.

+ - Can I save your WhatsApp number?

Yes, of course. Our WhatsApp profile includes our name, details, opening hours and all the important contact information.

+ - What is the Akkuplanet WhatsApp channel?

Our WhatsApp channel is a one-way information channel through which we occasionally post news, important notices or product updates. You can subscribe to the channel at any time.

+ - Can I access the WhatsApp channel without a smartphone?

Yes. You’ll find a QR code and a direct link on our landing page. You can use these to open the channel or chat on your smartphone or via WhatsApp Web on your computer.

+ - How can I leave the WhatsApp channel?

If you no longer wish to subscribe to the channel, you’ll find a circle with three dots in the top right-hand corner of the channel, next to the bell icon. Now click on ‘Unsubscribe from channel’

Frequently asked questions about out-of-stock items

+ - Why is this product no longer available?

Many batteries are replaced over time by newer, more advanced models or discontinued by the manufacturer. In some cases, the associated devices are no longer in use or production.

+ - Is there a suitable replacement for my product?

In most cases, yes. We will check which compatible or technically suitable alternatives are available for your device.

+ - How quickly will I receive a response?

We usually respond within one business day.

+ - What information should I provide?

Helpful details include the exact device model, battery type, or a photo of the nameplate. This allows us to identify a suitable replacement more quickly.

+ - Do you support older or discontinued devices?

Yes, we also support older or hard-to-find models and can often provide suitable replacement solutions.

+ - Is the replacement battery technically equivalent?

We only offer compatible and high-quality alternatives – often with improved performance.

+ - What if I don’t know the exact product or battery type?

No problem – just send us as much information as possible or a photo. We will help you identify the correct solution.

Frequently asked questions about product search

+ - Why were no products found for my search?

The term you entered may be too long, spelled differently, or not yet listed as a search term in our shop. Try using a shorter model, item or battery number. Searching by voltage and capacity may also yield the right result.

+ - What information should I look for?

The manufacturer’s part number, the device name, the battery number or the spare part number are particularly useful. Alternatively, you can search for technical specifications such as voltage and capacity, for example ‘12 V 7 Ah’ or ‘7.2 V 2000 mAh’.

+ - Can you help me choose the right battery?

Yes. Please send us the model name, the number of your existing battery, or a photo of the battery or its type plate. Our team will check which product is suitable for your device.

+ - Does akkuplanet also offer products that are not listed in the online shop?

Depending on the product and the quantity required, we can source additional products or explore a bespoke solution. These include, amongst other things, specially configured battery packs as well as charging and communication solutions.

+ - Can I send a photo of the existing battery?

Yes. If possible, take a photo showing the full labelling, the connector or plug and, if necessary, how it is fitted. Make sure that the model number, voltage and capacity are clearly legible. It’s best to send it by email.

+ - How soon will I receive a reply?

Product inquiries are processed during our business hours. The more complete the details and photos are, the quicker we can assess the most suitable solution.

Frequently asked questions about lithium-ion safety containers

+ - What are lithium-ion safety containers used for?

They are used for the protected storage and safe transport of lithium-ion batteries. Depending on the model, they can also be used to temporarily isolate conspicuous or damaged batteries.

+ - Which batteries can be stored in safety containers?

This depends on the size, internal capacity and approval status of the container in question. They are often suitable for power tool batteries, device batteries, e-bike batteries and other portable battery systems.

+ - Can batteries be charged in a safety container?

Not every container is suitable for charging. Only products explicitly labelled as charging containers or fire-resistant charging bags should be used for this purpose.

+ - Which size is the right one?

The key factors are the dimensions, the volume and the number of batteries. In addition, there should be sufficient space for safe storage and, where necessary, a separate internal partition.

Frequently asked questions about fire-retardant blankets

+ - What is a fire containment blanket?

A fire containment blanket is placed over burning batteries, battery systems or vehicles. It can help to contain flames, heat, smoke and flying sparks within a specific area.

+ - Does a fire-retardant ceiling completely extinguish the fire?

As a rule, its primary purpose is to contain the fire. It is no substitute for the fire service or a comprehensive fire safety plan, and does not guarantee that the fire will be completely extinguished.

+ - What size is required?

The cover must be large enough to completely cover the object in question. Smaller versions are sufficient for individual rechargeable batteries or battery systems, whilst significantly larger covers are required for electric vehicles.

+ - Which standards apply to fire-rated ceilings?

Depending on the design, tests may have been carried out in accordance with DIN EN 13501-1, DIN 54345-1 or DIN SPEC 91489. The exact certification is specified for each product.