Häufig gestellte Fragen (FAQ) & Hilfe

Um Ihnen den Einkauf bei AKKUPLANET so einfach wie möglich zu machen, haben wir hier die wichtigsten Antworten zu unseren Akkus, Funkzubehör oder der Abwicklung Ihres Auftrags gebündelt. In unseren FAQs finden Sie schnelle Antworten auf die gängigsten Themen. Benötigen Sie weitere Unterstützung? Wir lassen Sie nicht allein. Wenn Ihre Frage offen geblieben ist, nehmen Sie gerne Kontakt mit unserem Kundenservice auf. Wir freuen uns darauf, Ihnen individuell weiterzuhelfen.

Häufig gestellte Fragen zu Whatsapp

+ - Why does Akkuplanet offer WhatsApp as a way to get in touch?

For many customers, WhatsApp is the quickest and easiest way to ask a question. We use WhatsApp solely as an additional, optional communication channel alongside email and telephone.

+ - Do I have to use WhatsApp to contact you?

No. WhatsApp is entirely optional. You can contact us at any time by email or phone. There are no disadvantages if you choose not to use WhatsApp.

+ - What data is processed when using WhatsApp?

If you contact us via WhatsApp, personal data such as your phone number, profile name, message content and technical metadata will be processed by WhatsApp (Meta Platforms). This data may also be transferred to countries outside the EU. We have no control over this. For further information, please see our privacy policy.

+ - Is communicating via WhatsApp secure?

WhatsApp uses end-to-end encryption. However, you should not send any sensitive or confidential data.

+ - Why am I not receiving any promotional messages via WhatsApp?

We do not send newsletters or promotional messages via WhatsApp. We only reply to your enquiries. We will only contact you directly if you have written to us first.

+ - Can I save your WhatsApp number?

Yes, of course. Our WhatsApp profile includes our name, details, opening hours and all the important contact information.

+ - What is the Akkuplanet WhatsApp channel?

Our WhatsApp channel is a one-way information channel through which we occasionally post news, important notices or product updates. You can subscribe to the channel at any time.

+ - Can I access the WhatsApp channel without a smartphone?

Yes. You’ll find a QR code and a direct link on our landing page. You can use these to open the channel or chat on your smartphone or via WhatsApp Web on your computer.

+ - How can I leave the WhatsApp channel?

If you no longer wish to subscribe to the channel, you’ll find a circle with three dots in the top right-hand corner of the channel, next to the bell icon. Now click on ‘Unsubscribe from channel’

Häufig gestellte Fragen zu nicht mehr verfügbaren Artikeln

+ - Why is this product no longer available?

Many batteries are replaced over time by newer, more advanced models or discontinued by the manufacturer. In some cases, the associated devices are no longer in use or production.

+ - Is there a suitable replacement for my product?

In most cases, yes. We will check which compatible or technically suitable alternatives are available for your device.

+ - How quickly will I receive a response?

We usually respond within one business day.

+ - What information should I provide?

Helpful details include the exact device model, battery type, or a photo of the nameplate. This allows us to identify a suitable replacement more quickly.

+ - Do you support older or discontinued devices?

Yes, we also support older or hard-to-find models and can often provide suitable replacement solutions.

+ - Is the replacement battery technically equivalent?

We only offer compatible and high-quality alternatives – often with improved performance.

+ - What if I don’t know the exact product or battery type?

No problem – just send us as much information as possible or a photo. We will help you identify the correct solution.