Data protection declaration

Purposes of the data processing

On behalf of the operator Google will use this information to evaluate your use of the website and to compile reports on website activity. The reports provided by Google Analytics 4 serve to analyse the performance of our website and the success of our marketing campaigns.

Recipients

Recipients of the data are/may be

• Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (as processor under Art. 28 DSGVO).
• Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA
• Alphabet Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA
  
  

Third country transfer

For the USA, the European Commission adopted a news adequacy decision on 10 July 2023. Google LLC is certified under the EU-US Privacy Framework. Since Google servers are distributed worldwide and a transfer to third countries (for example to Singapore) cannot be completely ruled out, we have also concluded the EU standard contractual clauses with the provider to establish an appropriate level of data protection in those countries.

Retention period

The data sent by us and linked to cookies are automatically deleted after 2 months. The maximum lifespan of Google Analytics cookies is 2 years. The deletion of data whose retention period has been reached occurs automatically once a month.

Legal basis

The legal basis for this data processing is your consent pursuant to Art.6 para.1 p.1 lit.a GDPR and § 25 para. 1 p.1 TTDSG.

Withdrawal

You can withdraw your consent at any time with effect for the future by accessing the cookie settings and changing your selection there. The lawfulness of the processing carried out on the basis of the consent until revocation remains unaffected.

You can also prevent the storage of cookies from the outset by setting your browser software accordingly. However, if you configure your browser to reject all cookies, this may result in a restriction of functionalities on this and other websites. You can also prevent the collection of data generated by the cookie and relating to your use of the website (including your IP address) by Google, and the processing of this data by Google, by

a. not giving your consent to the setting of the cookie or
b. downloading and installing the browser add-on to deactivate Google Analytics HERE.

For more information on Google Analytics' terms of use and Google's privacy policy, please visit https://marketingplatform.google.com/about/analytics/terms/us/ and at https://policies.google.com/?hl=en.

etracker

The provider of this website uses the services of etracker GmbH, Hamburg, Germany (www.etracker.com) to analyse usage data. We do not use cookies for web analysis by default. If we use analysis and optimisation cookies, we will obtain your explicit consent separately in advance. If this is the case and you agree, cookies are used to enable a statistical range analysis of this website, a measurement of the success of our online marketing measures and test procedures, e.g. to test and optimise different versions of our online offer or its components. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.

The data generated by etracker on behalf of the provider of this website is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject to the strict German and European data protection laws and standards. In this regard, etracker was independently checked, certified and awarded with the ePrivacyseal data protection seal of approval.

The data processing is based on Art. 6 Section 1 lit f (legitimate interest) of the General Data Protection Regulation (GDPR). Our legitimate interest is the optimisation of our online offer and our website. As the privacy of our visitors is very important to us, the data that may possibly allow a reference to an individual person, such as IP address, registration or device IDs, will be anonymised or pseudonymised as soon as possible. etracker does not use the data for any other purpose, combine it with other data or pass it on to third parties.

You can object to the outlined data processing at any time by clicking on the slider. The objection has no disadvantageous consequences. If no slider is displayed, the data collection is already prevented by other blocking means.

Further information on data protection with etracker can be found here.

Userlike Live Chat

We use Userlike (hereinafter “Userlike”) to process user inquiries via our support channels or via live chat systems.
The provider is Userlike UG (haftungsbeschränkt), Probsteigasse 44 - 46, 50670 Cologne.

Messages that you send to us can be saved in the Userlike ticket system or answered by our employees in live chat. When you communicate with us via Userlike, we and Userlike store, among other things, your name and e-mail address, if you have provided them, and your chat history. The messages sent to us remain with us until you ask us to delete them or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected. The use of Userlike is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in processing your inquiries as quickly, reliably and efficiently as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.
Further information can be found in Userlike's privacy policy: https://www.userlike.com/de/data-privacy 

Job processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which ensures that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

Newsletter

We offer you the opportunity to order a newsletter via our homepage. When you place your order, personal data is collected from you. To make sure that you or your email address have also ordered the newsletter, you will first receive a confirmation email. Only when you click on the activation link contained therein will you be added to our e-mail distribution list and receive the newsletter. The subscription to the newsletter is logged for verification purposes (IP address, date, time).

You have the option to unsubscribe from the newsletter at any time by notifying us, in particular you can use the link at the end of each newsletter to unsubscribe or you can unsubscribe via our email info@akkuplanet.de. The legal basis for data processing is Article 6 (1) a) GDPR.

Brevo

Use of Brevo (Sendinblue GmbH) for email newsletters 

We use the Brevo service provided by Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin (“Brevo”) to send email newsletters, transactional emails (e.g., order or registration confirmations).

Processing and data types

When using Brevo, the following personal data in particular may be processed:

Email newsletters/transactional emails:

Name, email address, other data provided in the form (e.g., company name), shipping and usage data (time of registration, IP address, open and click rates, unsubscriptions).

Consent and legal basis

Newsletter/email advertising:

We only send newsletters if you have expressly agreed to this (Art. 6 (1) (a) GDPR in conjunction with § 7 UWG). We use the double opt-in procedure for registration, whereby we log the registration and confirmation.

Recipients and transfers to third countries

Brevo processes data on servers within the European Union. 

Deletion and storage period

Newsletter data:

We store your data until you revoke your consent. After unsubscribing from the newsletter, your data will be deleted from the distribution list. We may store log data relating to registration for up to three years (duty to provide evidence pursuant to Art. 5 (2) GDPR, Art. 7 (1) GDPR).

Reference to independent data processing by Brevo

In addition to processing on our behalf, Brevo may also process certain data under its own responsibility for data protection. This applies in particular to contract and billing processing, measures to detect and prevent misuse (e.g., spam detection, IT security), and the assertion or defense of legal claims. Brevo is the controller for this processing within the meaning of Art. 4 No. 7 GDPR.

Further information on data protection at Brevo can be found at: https://www.brevo.com/de/legal/privacypolicy/

order processing

We have concluded a contract for order processing (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the personal data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR. 

Recipients of the personal data

Personal data are generally not forwarded to any third parties without your consent. We may use service providers by way of contact processing activities to perform and process processing. Specifically, we have involved service providers for sending out the newsletter and for hosting of our website.

The contractual relationships according to the provisions of sect. 28 GDPR are agreed with our service providers; they contain the legally required items on data protection and data security.

Safe data transmission

In order to protect the safety of your data during transmission, we use encryption procedures according to the current state of the art (SSL) via HTTPS.

V. Your rights

According to §§ 15-21 GDPR, you can assert the following rights regarding the personal data processed by us if the conditions described there are met.

Right to information

You have a claim to information concerning the personal data concerning you that we process.

Right to rectification

You may demand rectification of incomplete or inaccurately processed personal data.

Right to erasure

You have a claim to erasure of the personal data concerning you, in particular if one of the following reasons is present

Your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.

• you revoke your consent on which processing of your data was based.
• you have asserted a right to object to processing.
• your personal data have been unlawfully processed.

 

However, you have no right to erasure where legitimate interests of the controller oppose this. These may be, for example,

• personal data that are needed for the establishment, exercise or defence of legal claims.
• erasure is not possible due to archiving obligations.

 

If data cannot be erased, a right to restriction of (subsequent) processing may apply, however.

Right to restriction of processing

You have the right to demand restriction of processing of your personal data from us if

• you dispute accuracy of the data and we therefore review accuracy,
• the processing is unlawful and you oppose the erasure and request the restriction of use instead;
• we no longer need the data, but they are required by you for the establishment, exercise or defence of legal claims,
• you have objected to processing of your data and it is not yet certain if our legitimate reasons override your reasons.

Right to data portability

You have the right to receive the personal data concerning you that you have provided in a structured, common and machine-readable format and you have the right to transmit these data to another controller without impairment by us if processing is based on consent or contract and processing by us takes place using automated procedures.

Revocation rights

The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her which is based on section 6 para. 1 e) or f), including profiling based on those provisions. As far as processing of your personal data is based on consent, you have the right to withdraw this consent at any time.

VI. Regular periods for erasure of the data

As far as there is no legal archiving provision, the data will be erased or destroyed if they are no longer needed for the purpose of the processing activities. Archiving of personal data is subject to different deadlines; data relevant under tax law are usually kept for 10 years, other data are usually kept for 6 years according to provisions under commercial law. Finally, the storage duration may also be according to the statutory expiration periods, e.g. usually three years according to §§ 195 et seqq. of the German Civil Code (Bürgerliches Gesetzbuch; BGB), and in certain cases also up to thirty years.

VII. Right to complain to a supervisory authority

Every data subject has the right, according to sect. 77 GDPR, to complain to a supervisory authority if he or she believes that processing of the personal data concerning him or her violates the GDPR. The relevant supervisory authority in data-protection matters is the state data protection officer of the Federal state in which our company is headquartered i.e. in our case the state officer for data protection and freedom of information North Rhine-Westphalia.