From the beginning, Akkuplanet has worked with a renowned seal of quality, the ISO 9001 standard. This standard is integrated in the company’s own in-house quality management system, which is even more comprehensive. Thanks to this integrative-action quality management, customers experience a value addition and the certified safety increases customer satisfaction. Akkuplanet has been successfully certified according to the latest version of the ISO 9001 standard since 2006. This is also the case in 2022, when the positive certification from TÜV Rheinland was also obtained. Furthermore, Akkuplanet is expanding its effective process management even beyond the legal standards. Regular analysis of risks and opportunities for the quality management system and for Akkuplanet itself are in place to ensure that the desired results are achieved through the QMS.

Qualitypolicy

The demands that we place on the quality of our products is also reflected in our service-oriented thinking of making sure that our customers are satisfied to the maximum possible extent. To effectively support the implementation of our demands for quality, the management has launched a process-oriented Quality Management-System, conformant with the requirements of the international quality standard DIN EN ISO 9001.

Qualitygoals

To determine the success of the implementation of our quality policy and the effectiveness of our quality management system, at Akkuplanet, we lay down quality goals, and measure to what extent they have been reached at regular intervals. The results and any correctional measures, if required, are notified on the information board to all staff of Akkuplanet. Our individual quality goals are:

• A customer satisfaction/survey score of at least 4.8
  (score calculated on the basis of the star rating 5.00 - 4.50 Very good)
• A supply reliability of more than 98.5%.
• A return rate owing to our mistakes of less than 1%.
• A return rate including customer complaints of below 4.5%.

Derived from our quality thinking, it is the quality policy of Akkuplanet:

• To continuously improve our QM system and to constantly monitor its efficacy.
• To design and run our business processes in an effective and efficient manner.
• To fulfill the applicable requirements
• To set up and sustain intensive and satisfying business relationships with suppliers, since our suppliers are important partners for us in the value addition chain, from production up to dispatch.
• To advise and support our customers superbly through competent employees.
• To ourselves actually live our strict customer orientation and to impart this orientation to our co-workers.
• To motivate and train our employees, since only motivated and well trained employees can provide excellent service to our customers.
• Accept and examine suggestions from our employees for shaping our operations more efficiently, and if they are promising, to integrate them in day-to-day operations.
• To monitor our quality policy through measurable quality goals.
• To analyse the risks and opportunities for the company and define measures to ensure its continued existence.